Terms and Conditions

The following terms and conditions apply to the sale of goods on the Nature Lunch Box website.
Purchasing a product from this website indicates acknowledgement by the purchaser that they are bound by this Agreement.
While we endeavour to ensure that the information available is accurate, Nature Lunch Box does not accept liability for any errors or omissions and reserves the right to change information on its website, including the Terms and Conditions at any time.
All changes will take effect on and from the date they are posted on our website.
This Agreement will set out the method of purchase and the method of payment and delivery of the product by post.
These Terms and Conditions will also set out the procedure to be followed in the event that the product is damaged or in some way not in accordance with the purchase made by the customer.

Copyright

All content and material on this website is owned by Nature Lunch Box and is protected by law. Content includes text, images and logos.
Where content is supplied by external providers such content is deemed to be owned by the said organisations and are likewise protected by copyright laws. Copyright material may not be used in any way without our written permission or the original copyright owners.
You are not permitted to transmit, broadcast, edit, adapt or make use of any intellectual property, trademarks or logos owned and found on the Nature Lunch Box website without our express permission.

Customers Responsibilities

You must provide us with accurate details as to the address the product is to be posted to. Failure to do so may result in goods being misdirected, lost or delayed. Should this occur then Nature Lunch Box takes no responsibility for those goods. In such circumstances Nature Lunch Box will not provide any refund whatsoever where goods cannot be found, traced or redirected.

Placing an Order

All orders made by you through our website are subject to acceptance by us. All transactions are processed in Australian Dollars and prices include GST but exclude delivery charges.
We reserve the right to adjust prices, offers, goods and specifications of goods on our website before but not after we accept your order. If you order goods which are not available from stock, we will contact you by email and you will have the option of altering or cancelling your order.

Acceptance of your order will take place when we send you an email confirming that the goods you have ordered have been dispatched to you. Providing all items are in stock, your order will be dispatched within 48 hours of your order being received. Please note that in all cases, dispatch of orders will not take place until payment has been made and cleared.

All orders are subject to a handling charge in addition to postal costs, except where the order exceeds the sum of $100.

Returns and Exchanges

If for any reason you are not completely satisfied with the item that you have purchased, the product may be returned within 30 days of delivery for exchange or full refund (excluding delivery and return costs). It is essential that you email us for instructions before returning any goods.
Please note all items must be returned in an unused condition and in their original packaging. Please include the original invoice as proof of purchase when returning the goods.
Except in the cases of faulty or damaged items, or an item incorrectly supplied, the customer is responsible for delivery and return costs. Nature Lunch Box cannot be held responsible for goods lost or damaged in return transit and we recommend that you obtain proof of lodgement and insurance when you are arranging the return of goods.

Delayed Delivery

Nature Lunch Box takes no responsibility for the delay of deliveries caused by the carrier and as a result cannot be held liable for any inconvenience or financial loss that such delay may cause.

Payment

All transactions are processed in Australian Dollars. We accept payments by direct deposit or Paypal.

Direct Deposit

Account Name: Nature Lunch Box Pty Ltd
BSB: 013-338
Account Number: 2197-39563

Please ensure you include your name and order number as a reference. Orders paid for by bank deposit will be sent once payment has been cleared which may take 2-3 business days.

Paypal

Find out more about Paypal at www.paypal.com.au

Privacy Policy

Nature Lunch Box will ensure to the best of its ability your personal information is protected and kept safe. We collect only the details necessary to complete your purchase and deliver your order and/or send you a newsletter if you have asked us to add your name to our mailing list. We will not sell, share or disclose your personal information to any third party.

General Disclaimer

Nature Lunch Box will not be held responsible for injury or loss arising from the use or misuse of products purchased from our website.
Nature Lunch Box stocks products that are free from toxins such as lead, BPA and phthalates. All items have been independently tested to EU standard by our suppliers. Nature Lunch Box is guided by this and has not undertaken repeat lab testing.
Nature Lunch Box will not be liable for any damages of any kind whatsoever arising from the use of this site or the purchase or use or misuse of any products purchased from this site including but not limited to direct, indirect, incidental, punitive and consequential damages.